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HOSTED BUSINESS PHONE SYSTEM

Overview

Phone (in) the cloud.

Move into the future of communication with Master Cloud’s technology infrastructure. The growing need for a distributed workforce, multiple personal and mobile devices, and the increased availability of mobile internet access has allowed the evolution of premise based PBX’s to cloud based systems. The Master Cloud VoIP network capabilities are ready for your business needs.

Come join the communication revolution.

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Analytics

Analytics will improve your business decision making process via efficient access to complete call activities in real-time. Call queuing status, call quality monitoring, and specific extension based device data are a few of the benefits of choosing the Master Analytics solution for your productivity needs. Improve your staff performance, marketing strategies and customer service ratings by the complete analysis of collected call metrics, from call quality issues to distributed work call groups – all done via a web based platform for location independent monitoring.

ELEMENT Analytics

Features:

  • Extension summary data
  • DID call summary data
  • Call details
  • Active call data
  • Missed / unreturned / held call time data

REVIEW Analytics
Real-time call activity interface for selected call queues or ring groups within the Master Cloud hosted PBX network. Broad call center reporting metrics all in one place, from any place via web based browser.

  • REVIEW agent performance
  • REVIEW queue status and performance
  • REVIEW average call task time by group

KEY Analytics
The KEY to high performance communications are based in real-time call process information. Our Master Cloud KEY Analytics solution includes:

  • KEY call and Mean Opinion Score data
  • KEY real-time status of endpoints
  • KEY real-time endpoint data graphing for quick visual response
  • KEY real-time Quality of Service data

Solutions

  • Premise Based Master Cloud PBX
  • Master Cloud Hosted PBX
  • Distributed Workforce Master Solution
  • International Call Priority Master Solution
  • IP Telephony Master Solution

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Service Plans

Explore VoIP Service Plans
Handheld, Office, and MasterPro are available through flexible service plans to suit the calling needs of your company.

METERED EXTENSIONS
Cost-effective choice for employees who require a phone but make very few outbound calls. Please contact us for current calling rates.

UNLIMITED EXTENSIONS
Unlimited calling to North America.

GLOBAL EXTENSIONS
Unlimited international calling to over 38 countries. Please contact us for current calling rates.

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Packages Pricing

$14.99/mon

Handheld Plan – for Mobile Devices
  • Canada Support
  • Unlimited Calling
  • Online Administration
  • Hosted PBX
  • Directory
  • Caller ID
  • Voicemail
  • Voicemail to Email
  • Conference Bridging
  • Music on Hold
  • Do Not Disturb
  • SMS/Texting

$29.99/mon

Office Plan – for SIP Deskphones
  • Canada Support
  • Unlimited Calling
  • Online Administration
  • Hosted PBX
  • Directory
  • Caller ID
  • Voicemail
  • Voicemail to Email
  • Conference Bridging
  • Music on Hold
  • Do Not Disturb
  • SMS/Texting
  • Instant Chat
  • Softphone
  • Auto Attendant
  • Call Park
  • Hunt Groups
  • Call Recording

$59.99/mon

MasterPro for enterprise hosted pbx – full features including Analytics
  • Canada Support
  • Unlimited Calling
  • Online Administration
  • Hosted PBX
  • Directory
  • Caller ID
  • Voicemail
  • Voicemail to Email
  • Conference Bridging
  • Music on Hold
  • Do Not Disturb
  • SMS/Texting
  • Instant Chat
  • Softphone
  • Auto Attendant
  • Call Park
  • Hunt Groups
  • Call Recording
  • Presence Detection
  • Web Click Dial
  • Web Video Conferencing
  • E-Faxing
  • Virtual Mobile Office
  • Outlook & Skype for Business Integration