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CALL CENTRE

Overview

Single access system for international contact center solutions and management.

Our contact center solution is a platform that effortlessly links a company’s multi-location international agents together via a single interface. Real-time data including integrated presence, multi-lingual auto translation chat, call routing features and call reporting and management provide the best solutions for the connected needs of international companies.

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Solutions

  • Call Center Software Solutions
  • Customer Service Solutions
  • Inbound Call Center
  • Outbound Call Center
  • Virtual Call Center
  • Help Desk Management
  • Home Based Remote Agents
  • Telesales Cold Calling Agents
  • Technical Support Agents

Services

Professional Call Center Design Services.

Our Call Center Design Services team can help to tailor-make your company’s specific contact center needs. Our team will facilitate your business requirements by the utilization of the Master consulting process. We will understand your business objectives through select meetings and discovery sessions, and then formulate the best possible solutions, and strategize a plan of execution based on your project requirements, available resources and required turnaround time.

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Additional Services offered;
Project Management and Strategy Consulting
Data Backup and Migration
Web Customization and Integration Solutions
Telephony Call Process Customization Consultation Services

Features

Agent Work flow Optimization

  • Call Quality Management
  • Agent Management

Contact Call Centre Features

  • Campaign Management
  • Direct Agent Routing Scheme
  • IVR System Design
  • Professional Audio Recording
  • Queue Routing
  • Remote Desktop Support
  • Instant Chat
  • Web Chat Customer Service
  • Web Callback

Call Monitoring Features

  • Cloud Contact Center Analytics
  • Cloud Contact Center Call Recording
  • Real-Time Call Monitoring
  • Historical Call Data Graphing

Disaster Prevention

  • Contact Center Backup and Migration

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