Single access system for international contact center solutions and management.
Our contact center solution is a platform that effortlessly links a company’s multi-location international agents together via a single interface. Real-time data including integrated presence, multi-lingual auto translation chat, call routing features and call reporting and management provide the best solutions for the connected needs of international companies.
Professional Call Center Design Services.
Our Call Center Design Services team can help to tailor-make your company’s specific contact center needs. Our team will facilitate your business requirements by the utilization of the Master consulting process. We will understand your business objectives through select meetings and discovery sessions, and then formulate the best possible solutions, and strategize a plan of execution based on your project requirements, available resources and required turnaround time.
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Additional Services offered;
Project Management and Strategy Consulting
Data Backup and Migration
Web Customization and Integration Solutions
Telephony Call Process Customization Consultation Services
Agent Work flow Optimization
Contact Call Centre Features
Call Monitoring Features